Frequently Asked Questions
Everything you need to know about shopping with Lush Saudi Arabia.
What are your delivery options within Saudi Arabia?
We offer standard shipping across all regions of KSA, including Riyadh, Jeddah, and Dammam. Orders are typically delivered within 2-5 business days.
Are your products cruelty-free and vegan?
Yes, 100% of our products are vegetarian and we do not test on animals. Over 90% of our range is also vegan-certified.
Which payment methods do you accept?
We accept major credit cards (Visa, Mastercard), Mada cards, Apple Pay, and Cash on Delivery for most locations.
How should I store my fresh handmade products?
Our fresh face masks must be kept refrigerated at all times. For other items like bath bombs and soaps, store them in a cool, dry place away from direct sunlight.
What is your return policy?
If you are not satisfied with your purchase, you can return unopened and unused products within 14 days of delivery. Please contact our support team to initiate a return.
Can I track my order status?
Once your order is shipped, you will receive an SMS and email containing a tracking link from our courier partner to monitor your delivery in real-time.